Frequently Asked Questions
Q1: What kind of products do you sell?
We sell personalized gifts like wallets, keychains, rakhis, pillows, bottles, t-shirts, and more. You can customize most of them with names, photos, or messages.
Q2: Can I customize my gift before placing the order?
Yes! Most of our products allow you to upload a photo, name, or special message during checkout. You’ll see the customization option on each product page.
Q3: How long does delivery take?
We usually dispatch your order within 1–2 working days. Delivery time depends on your location but typically takes 3–7 business days.
Q4: Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery on selected products and pin codes. You’ll see the COD option at checkout if it’s available in your area.
Q5: Can I track my order after purchase?
Absolutely! Once your order is shipped, you’ll get a tracking link via email or SMS. You can also use our “Track Your Order” page.
Q6: What if I receive a damaged or wrong product?
We’re sorry if that happens! Please contact our support within 48 hours with pictures. We’ll arrange a free replacement or refund as needed.
Q7: How can I contact customer support?
You can use the Contact Us page or email us at support@pijera.com. We usually reply within 24 hours on working days.