Privacy Policy
At Pijera (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, contact us, or subscribe to our communications, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Order Information
- Personalization Details provided for customized products
Payment Information
Payments are processed through secure third-party payment providers. We do not store complete credit card numbers, debit card details, UPI PINs, banking passwords, or other sensitive payment credentials on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referral URLs
- Website Usage Information
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling orders
- Creating and personalizing products
- Shipping and delivering orders
- Sending order confirmations and tracking updates
- Providing customer support
- Responding to inquiries and requests
- Improving website functionality and user experience
- Preventing fraud and unauthorized activity
- Complying with legal obligations
- Sending promotional communications (where permitted)
3. Personalized Product Information
Pijera specializes in personalized and customized products.
The names, initials, messages, text, customization details, images, logos, designs, and other personalization content submitted by customers are collected solely for the purpose of creating and fulfilling the requested personalized products.
Customers are responsible for ensuring that all personalization details submitted during ordering are accurate and complete.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember cart contents
- Maintain login sessions
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
- Store customer preferences
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell, rent, or trade customer personal information to third parties.
We may share information with trusted service providers only when necessary to operate our business and fulfill customer orders.
Shipping and Delivery Partners
Customer information may be shared with courier and logistics providers for shipping purposes, including but not limited to:
- Delhivery
- XpressBees
- Ecom Express
- Amazon Shipping
- India Post
- Other logistics partners
Payment Service Providers
Information required for secure payment processing may be shared with authorized payment gateways and payment processors.
Technology Service Providers
We may share information with website hosting providers, analytics services, email service providers, and other technology partners that help us operate our website and business.
6. Data Security
We implement reasonable technical and organizational measures to protect customer information from unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures may include:
- SSL encryption
- Secure website infrastructure
- Restricted access to customer data
- Secure payment processing systems
- Regular security monitoring
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
7. Data Retention
We retain customer information only for as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Meet legal, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable laws.
8. Marketing Communications
With your consent, we may send:
- Promotional offers
- Discount notifications
- Product updates
- New product launches
- Marketing communications
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our communications or by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking services, social media platforms, marketplaces, or other external services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent for marketing communications
- Request information regarding the processing of your personal data
To exercise any of these rights, please contact us using the information provided below.
12. Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time.
Any changes will become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
We encourage users to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Pijera
📧 Email: support@pijera.com
📞 Phone: +91 95584 27659
📍 Rajkot, Gujarat, India
🕒 Monday to Saturday | 10:00 AM – 6:00 PM
Consent
By accessing, browsing, or using Pijera.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms & Conditions.