1. Definitions

Throughout these Terms & Conditions:

• “Pijera”, “we”, “our”, or “us” refers to Pijera and its website.
• “Customer”, “user”, “you”, or “your” refers to any person accessing the website or placing an order.
• “Products” refers to personalized, customized, engraved, and other items sold through our website.
• “Website” refers to Pijera.com and all associated pages.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• The information provided by you is accurate and complete.

3. Products & Personalization

Pijera specializes in personalized and customized products.

Customers may be required to provide:

• Names
• Initials
• Dates
• Messages
• Images
• Logos
• Designs
• Other personalization details

All personalized products are manufactured according to the information submitted by the customer during the ordering process.

Product images displayed on the website are for illustration purposes. Minor variations in color, engraving placement, size, texture, finish, or appearance may occur due to production processes, screen settings, lighting conditions, and material characteristics.

4. Customer-Submitted Content & Personalization Responsibility

Customers are solely responsible for all content submitted for personalization, including but not limited to:

• Names
• Messages
• Initials
• Dates
• Photographs
• Logos
• Artwork
• Designs
• Trademarks
• Copyrighted materials
• Other customization content

By submitting content and placing an order, the customer represents and warrants that:

• They own the submitted content or have obtained all necessary permissions, licenses, and authorizations to use it.
• The submitted content does not infringe any copyright, trademark, intellectual property right, privacy right, publicity right, contractual right, or other legal right of any third party.
• The submitted content complies with all applicable laws and regulations.

Pijera does not independently verify ownership, authenticity, permissions, copyrights, trademarks, privacy rights, publicity rights, or legal authorization relating to customer-submitted content.

Any claims, disputes, liabilities, damages, legal proceedings, penalties, expenses, or losses arising from customer-submitted content shall be the sole responsibility of the customer.

Customers agree to indemnify and hold harmless Pijera, its owners, employees, affiliates, and representatives against any claims arising from submitted content.

Pijera reserves the right to reject, cancel, modify, or refuse any order containing content that appears unlawful, offensive, defamatory, misleading, infringing, obscene, abusive, discriminatory, or otherwise inappropriate.

5. Accuracy of Personalization Details

Customers are responsible for reviewing and verifying all personalization information before placing an order.

This includes:

• Names
• Spellings
• Dates
• Initials
• Messages
• Uploaded content
• Font selections
• Other customization details

Pijera reproduces personalization details exactly as submitted by the customer.

Pijera shall not be responsible for:

• Spelling errors submitted by customers
• Incorrect names
• Incorrect dates
• Incorrect messages
• Missing information
• Customer-provided design errors

Once production begins, corrections may not be possible.

6. Pricing & Payments

All prices displayed on the website are listed in Indian Rupees (INR).

Applicable taxes, shipping charges, and fees will be displayed during checkout where applicable.

We reserve the right to:

• Modify prices without prior notice
• Correct pricing errors
• Cancel orders affected by pricing inaccuracies

Payments may be accepted through authorized payment gateways and approved payment methods available on the website.

7. Order Acceptance

Placing an order does not guarantee acceptance of the order.

Pijera reserves the right to:

• Accept or reject any order
• Limit quantities purchased
• Request additional verification
• Refuse service at our discretion

Orders may be cancelled if:

• Required information is missing
• Payment cannot be verified
• Personalization content violates our policies
• Product availability issues occur
• Fraudulent activity is suspected

8. Order Cancellation

Customers may request cancellation before production or personalization work has started.

Once customization, engraving, manufacturing, or production begins, cancellation requests may not be accepted.

Refund eligibility for cancelled orders shall be determined at our discretion and in accordance with applicable policies.

9. Shipping & Delivery

Shipping and delivery timelines are estimates and may vary based on location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

Pijera shall not be responsible for delays caused by:

• Incorrect addresses
• Incorrect contact information
• Courier service disruptions
• Natural disasters
• Government restrictions
• Force majeure events

Please refer to our Shipping & Delivery Policy for detailed information.

10. Returns, Replacements & Refunds

Because many of our products are customized and personalized, returns and refunds are subject to specific conditions.

Replacement requests may be considered in cases such as:

• Damaged products
• Manufacturing defects
• Incorrect products supplied
• Personalization errors caused by us

Please refer to our Return & Refund Policy for complete details.

11. Intellectual Property Rights

All website content including but not limited to:

• Logos
• Brand names
• Product photographs
• Website design
• Graphics
• Text
• Product descriptions
• Layouts
• Software
• Visual elements

are owned by or licensed to Pijera and are protected by applicable intellectual property laws.

No content from the website may be copied, reproduced, modified, distributed, republished, or exploited without prior written permission from Pijera.

12. User Conduct

Users agree not to:

• Violate any applicable laws
• Submit unlawful content
• Upload malicious software
• Attempt unauthorized access to systems
• Interfere with website operations
• Use the website for fraudulent activities
• Impersonate any individual or organization

13. Limitation of Liability

To the maximum extent permitted by law:

Pijera shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

• Use of the website
• Delayed deliveries
• Customer-submitted content
• Personalization errors provided by customers
• Third-party services
• Product misuse
• Technical interruptions

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

14. Force Majeure

Pijera shall not be liable for failure or delay in performance resulting from events beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Epidemics
• Government actions
• War
• Strikes
• Transportation disruptions
• Internet or communication failures

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have read and accepted our Privacy Policy.

16. Modifications to Terms

Pijera reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Rajkot, Gujarat, India.

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

Pijera

📧 Email: support@pijera.com

📞 Phone: +91 95584 27659

📍 Rajkot, Gujarat, India

🕒 Monday to Saturday | 10:00 AM – 6:00 PM

By accessing or using Pijera.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.